Laksamana Amerta, Ishwari Madhavi. Exploring Service Quality and Customer Satisfaction in the Service Industry: A Mixed-Methods Analysis. JEMBUT [Internet]. 2023 Sep. 30 [cited 2024 Oct. 26];2(1):1-16. Available from: https://plus62.isha.or.id/index.php/JEMBUT/article/view/184