Wifaq Adiputera. “Nalyzing Trust, Satisfaction, and Loyalty Dynamics: A Study of BNI Bank’s Savings Customer Relationships in the Banking Sector”. Journal on Economics, Management and Business Technology, vol. 2, no. 1, Sept. 2023, pp. 30-36, https://plus62.isha.or.id/index.php/JEMBUT/article/view/186.