LAKSAMANA AMERTA; ISHWARI MADHAVI. Exploring Service Quality and Customer Satisfaction in the Service Industry: A Mixed-Methods Analysis. Journal on Economics, Management and Business Technology, [S. l.], v. 2, n. 1, p. 1–16, 2023. Disponível em: https://plus62.isha.or.id/index.php/JEMBUT/article/view/184. Acesso em: 26 oct. 2024.